Order information
Shipping and delivery
Find out when delivery estimates appear, how tracking works, and what to check before placing your order.
From checkout to delivery
Keep your address and email details accurate so order updates reach you.
- Check the destinationEnter the complete delivery address, including apartment number, postcode, and a reachable recipient name.
- Review the checkout estimateAvailable services, current costs, and estimated timing are shown before payment.
- Watch for dispatch detailsWhen tracking is available, it is sent to the email address used for the order.
- Follow the carrier updateCarrier scans can take time to appear after dispatch. Use the latest carrier information for delivery progress.
Address changes
Contact us immediately. An address cannot always be changed after packing or dispatch has started.
Separate parcels
An order may arrive in more than one parcel. Check every tracking message before reporting a missing item.
Delivery delays
Weather, customs, local carrier volume, and address issues can affect timing outside our direct control.
Visible parcel damage
Photograph the outer packaging and the item before discarding anything, then contact us promptly.
Need help with a delivery?
Send your order number, delivery postcode, and the latest tracking status.
Contact us