Order support

Returns and refunds

Contact PawPureHome within 30 days of delivery if you want to request a return or if an item arrives damaged, defective, or incorrect.

How to request a return

Keep the item, supplied parts, packaging, and order information together while we review the request.

  1. Contact us within 30 daysProvide the order number, product name, delivery date, and reason for the request.
  2. Add photos when relevantFor damage, defects, or an incorrect item, include clear images of the item and outer packaging.
  3. Wait for approval and instructionsWe will confirm eligibility, the return address, and the next step before anything is sent.
  4. Pack and track the returnInclude all supplied parts and use a trackable service where requested. Keep the receipt until the case is complete.

Change of mind

The item must be unused, unaltered, complete, and suitable for inspection. The customer normally pays the return shipping cost. Original shipping charges are not normally refundable.

Damaged, defective, or incorrect

Report the problem promptly with photos. When the issue is confirmed, PawPureHome will provide an appropriate replacement, refund, or reasonable return arrangement at no additional product cost.

Refund timing

Approved refunds are issued to the original payment method after the return or evidence is reviewed. Allow 5–10 business days for PawPureHome processing; the payment provider may require additional time.

Exceptions

Used, incomplete, altered, or hygiene-sensitive items may not qualify for a change-of-mind return. This does not limit rights that apply to faulty or incorrectly supplied goods.

Start a return request

Email [email protected] with your order number and a short explanation. Add photos if the item is damaged, defective, or incorrect.

Contact us