Order support

Returns and refunds

Contact us within 30 days of delivery if an item is not right for your home or arrives with a problem.

Before requesting a return

Keep the item, accessories, packaging, and order information together while we review the request.

  1. Contact us firstProvide the order number, product name, and reason for the request.
  2. Share clear photos when neededFor damage, defects, or an incorrect item, include the product and outer packaging.
  3. Wait for return instructionsWe will confirm the return address and any steps that apply to the item.
  4. Pack the return carefullyInclude all supplied parts and protect the item from damage in transit.

Change of mind

Items should be unused, complete, and returned in a condition suitable for inspection. Return costs are confirmed before you send the parcel.

Damaged or incorrect items

Report the issue promptly with photos. We will review the details and explain the available next step.

Refund timing

Approved refunds are sent to the original payment method after the return is received and checked. Your provider may need extra processing time.

Non-returnable situations

Used, incomplete, altered, or hygiene-sensitive items may not qualify unless they are faulty. Your statutory rights are not affected.

Start a return request

Email [SUPPORT EMAIL] with your order number and a short explanation. Add photos if the item is damaged or incorrect.

Contact us