Order information

Shipping and delivery

PawPureHome ships orders to Europe, Asia, North America, and South America using standard international delivery services.

From order to delivery

Allow 2–5 business days for order processing before the parcel enters the carrier network.

  1. Order confirmationCheck the delivery address, postcode, apartment number, recipient name, and email address.
  2. ProcessingMost orders are prepared within 2–5 business days. Weekends and public holidays are not business days.
  3. Dispatch and trackingWhen tracking is available, it is sent to the email address used for the order. The first scan may take time to appear.
  4. DeliveryFollow the carrier’s latest tracking updates. A local postal or delivery partner may complete the final stage.

Estimated transit times

These estimates begin after dispatch and may vary by destination, customs, carrier capacity, and local delivery conditions.

Europe

Approximately 7–15 business days after dispatch.

Asia

Approximately 5–12 business days after dispatch.

North America

Approximately 8–18 business days after dispatch.

South America

Approximately 10–25 business days after dispatch.

Customs and import charges

International orders may be reviewed by local customs. Import tax, duty, or handling charges imposed by the destination country are the customer’s responsibility unless checkout states otherwise.

Separate parcels

Items from one order may arrive separately. Review every tracking message before reporting a missing item.

Address changes

Contact us immediately. An address cannot always be changed after processing or dispatch has started.

Delays and parcel damage

Weather, customs, carrier volume, and address issues can cause delays. Photograph visible outer-packaging and product damage before discarding anything.

Need help with a delivery?

Send your order number, delivery postcode, and latest tracking status. Contact us if tracking has not changed for 10 business days or the estimate has passed.

Contact us